These terms and conditions (“Terms and Conditions”) are provided to you by Deep Sea Diving & Sea Trips, a company registered in the United Arab Emirates with a place of business at PO Box 3694, Umm Al Quwain, UAE (“Deep Sea Diving & Sea Trips”, “we”, “us” and “our”). When we refer to “you” and “your” we mean you the customer of Deep Sea Diving & Sea Trips. These Terms and Conditions shall apply to all of the activities advertised or offered by Deep Sea Diving & Sea Trips from time to time, whether booked online, by email, by telephone or in person.
Where you are placing a group booking it is your responsibility to ensure that all participants have read and understood these Terms and Conditions.
1.1 The decision as to whether to participate in any of our activities lays with you the participant. By enrolling on any of our courses/activities you accept the risks involved with water sports, offshore sailing and the other activities we run. It is your responsibility to decide if you are fit and healthy enough to start or continue any activity. If you are in doubt please consult your doctor. You take part in Deep Sea Diving & Sea Trips activities at your own risk.
1.2 If the activity instructor believes that you are or may be under the influence of alcohol and/or drugs you will be prohibited from participating in any activity and no refund will be offered.
1.3 You must inform your instructor if you are taking any form of medication.
1.3.1 When at the Deep Sea Diving & Sea Trips center you must adhere to all instructions given by the Deep Sea Diving & Sea Trips staff at all times.
1.4 On matters of safety the decision of your instructor is final.
1.5 If you have a fear of the water or are not able to swim 25m you must inform your instructor.
1.6 We recommend that for your own safety where you are under 18 years old you are accompanied to the Deep Sea Diving & Sea Trips center by a parent or guardian.
1.7 In the unlikely event of an accident, Deep Sea Diving & Sea Trips carries appropriate public and product liability insurance. Nothing in these Terms and Conditions shall limit our liability for fraudulent misrepresentation, death or personal injury or any other matter which be excluded by law.
2.1.1 In order to participate in an activity offered by Deep Sea Diving & Sea Trips you must be:
- Able to swim in light clothing; and
- Confident in open water.
2.1.2 Certain activities have weight restrictions; please contact a member of Deep Sea Diving & Sea Trips staff for more details.
2.1.3 The following age restrictions shall apply to the relevant activities:
- Towables minimum age 6, (body size dependent)
Fly-Fish minimum age 10 (body size dependent)
Diving minimum age 8 (Children’s Programs)
Jet-Ski, Jet Board, Jet Pack minimum age 18 (ID required)
3.1.1we place very high importance on your safety whilst you are at the Deep Sea Diving & Sea Trips center. You will only be instructed by appropriately qualified and experienced staff. You will be provided with the correct equipment required for your safety and comfort. A full safety briefing will be given prior to all water sports activities, which you shall be required to acknowledge by signature that you have received.
3.2 You are expected to take reasonable care of all Deep Sea Diving & Sea Trips equipment provided to you by Deep Sea Diving & Sea Trips. Any damage or loss of such equipment must be reported promptly to a member of Deep Sea Diving & Sea Trips staff. You will be liable for any damage resulting from deliberate misuse or personal negligence in respect of Deep Sea Diving & Sea Trip’s equipment and will be liable to pay for and charged for repairing or replacing the equipment, as Deep Sea Diving & Sea Trips deems appropriate.
4 COURSE/ACTIVITY BOOKING & PAYMENT
4.1 Bookings can be taken over the phone, via website or in person. A booking via an email or online booking, telephone booking a booking made in person followed by a verbal acceptance, or an acceptance email sent by Deep Sea Diving & Sea Trips shall form a binding contract between you and Deep Sea Diving & Sea Trips and shall incorporate these Terms and Conditions. Individual activity or course bookings will only be accepted when accompanied by payment in full.
4.2 Group Activities and Events Bookings
4.2.1 On confirmation of availability by Deep Sea Diving & Sea Trips, a provisional booking for a group activity or event shall be held for 7 days. Bookings made within 8 weeks of the event or activity date must be paid for in full. If it is more than 8 weeks until the event or activity date a deposit of 10% of the total cost must be paid to Deep Sea Diving & Sea Trips together with the booking form in order to secure your booking. Your booking will be confirmed in writing within 7 days of receipt of the signed booking form and 10% deposit. The full balance must be paid 8 weeks prior to the event. Deep Sea Diving & Sea Trips reserves the right to cancel your booking and retain the deposit if the balance due for a group activity or event is not received within 8 weeks of your event. Cancellation of a group activity or part of a group activity by you less than 8 weeks but more than 5 weeks prior to an activity will be entitled to a refund of no more than 75% of the total cost. Cancellations made less than four weeks but more than two weeks before the activity date will be entitled to a refund of no more than 50% of the cost. For cancellations made less than 2 weeks prior to the activity date will not be entitled to any refund.
4.3 Deep Sea Diving & Sea Trips reserves the right to cancel or refuse to accept any booking.
4.4.1 In terms of payment for Deep Sea Diving & Sea Trip’s activities, Online payment, credit and debit cards and cash payments can be taken at location. We accept the following cards:
4.4.2 Deep Sea Diving & Sea Trips will accept cash at the Deep Sea Diving & Sea Trips center, but only where provided by you in person. Please do not send cash to Deep Sea Diving & Sea Trips by post.
5.1 We recommend that you take out insurance to cover yourself and where applicable your group against any loss or damage to personal possessions, unavoidable cancellations or personal accident or illness in connection with your booking with and participation in Deep Sea Diving & Sea Trips.
5.2 Cancellations by you: For non-group water sports activities, cancellation more than 48 hours before the activity will entitle you to a full refund. Where a booking is cancelled less than 48 hours, but more than 24 hours prior to the activity, you will be entitled to a 50 % refund. For any courses, and any private lessons booked a full refund will be given if notification of cancellation is received by Deep Sea Diving & Sea Trips more than 7 days prior to the activity date. For cancellations of group bookings please see clause 4.2.1 above.
5.3 Cancellations by us: Deep Sea Diving & Sea Trips reserves the right to suspend or cancel any booking at any time. In the unlikely event of this happening we will offer an alternative date to carry out the activity or at the discretion of Deep Sea Diving & Sea Trips management a full refund of the activity or course fees.
We will not be liable for any other costs that you incur because of or connected to such cancellation.
5.4 Adverse weather conditions: It is unlikely that Deep Sea Diving & Sea Trips activities will be cancelled due to weather conditions. However, in the event of adverse weather conditions preventing an activity taking place an alternative date to participate in the activity will be offered by Deep Sea Diving & Sea Trips or at the discretion of Deep Sea Diving & Sea Trips management a full refund of the activity or course fees.
6 CONDUCT at the Deep Sea Diving & Sea Trips center
6.1 Where you are an adult accompanying a group of individuals under 18 to the Deep Sea Diving & Sea Trips center you shall be responsible for the behavior, discipline, parental care and supervision of the group.
6.2 You are expected to use the Deep Sea Diving & Sea Trips center with consideration and be respectful of other members of the public and abide by the laws and codes of conduct for the UAE. Deep Sea Diving & Sea Trips reserves the right to ask you to leave the Deep Sea Diving & Sea Trips center if your behavior is deemed inappropriate or unsafe.
6.3 The Deep Sea Diving & Sea Trips center operates a zero tolerance policy regarding drugs and inappropriate use of alcohol. No customer shall be permitted to use the facilities or equipment of the Deep Sea Diving & Sea Trips center if staff at their sole discretion, believe that you are either physically or mentally incapable of undertaking the selected activities, intoxicated in anyway or if your behavior is in any way inappropriate or unacceptable.
6.4 You will be liable for any willful damage to the Deep Sea Diving & Sea Trips center’s furniture, fixtures, fittings and equipment and will be charged for the same.
7 CHANGES TO PROGRAMME
Deep Sea Diving & Sea Trips reserves the right to make changes to the advertised programme, equipment, craft and activities.
Any activities/courses that are certification programs, the certificate will be issued within 7 working days, provided that all requirements are met and payment is received in full. Deep Sea Diving & Sea Trips cannot be held responsible for any delays in receiving certificates via mail.
9.1 All courses are primarily taught in the English language.
9.2 Deep Sea Diving & Sea Trips is not responsible for any loss or damage to your personal possessions while you are at the Deep Sea Diving & Sea Trips center.
10.1 In the unlikely event that you are unhappy with any part of your course or activity offered by Deep Sea Diving & Sea Trips, Deep Sea Diving & Sea Trips would like to know. In the first instance tell your instructor or any member of staff, as most problems can be resolved while you are at the Deep Sea Diving & Sea Trips center. If they cannot be resolved then please notify the site Operation Manager.
11 PERSONAL DATA
11.1 By making an enquiry with us, or buying any goods or service from us you agree to us holding your information on electronic and/or paper file. We may wish to contact you with future offers; news and product information that we think you will be interested in. You may at any time inform us by email or in writing that you no longer want to hear from us and we will remove you from our marketing lists. Deep Sea Diving & Sea Trips will never share your details with anyone else, (unless required to do so by law).
12 CHANGES TO TERMS AND CONDITIONS
12.1 Deep Sea Diving & Sea Trips reserves the right to amend these conditions and prices at any time without prior notice. A copy of the Terms and Conditions will be available at the Deep Sea Diving & Sea Trips center.